Asset Finance Professional
FIS
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Job Description
- Incident management
- Act as the point of contact within a global support structure for diagnosis and resolution of incidents.
- Engage directly with clients to resolve incidents.
- Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents.
- Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.
- Client relationship building
- Working with your clients to document their current business processes, procedures and work practices with the aim of identifying areas of improvement in system functionality and processes. The expectation is that you will be a SME in both the product and your clients business processes to ensure that the product meets your clients current requirements and future growth plans.
- Increase your clients efficient use of the software by suggesting optimal business practices, designing and implementing functional solutions to address business process and procedural shortcomings.
- Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find.
- Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities.
- Responsibility for ongoing learning of the Ambit Asset Finance application and business processes of key clients. This entails creating and preparing detailed training manuals and how to documents to clients and peers alike.
- Holds 2-4 years of experience in Assert Finance
- Relevant tertiary qualification and/or professional experience in software development, systems analysis, design, and architecture
- Knowledge on Asset Finance
- Experience with relational databases Microsoft SQL Server and Oracle
- Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts
- A positive, proactive and professional attitude a team player who can also work independently under minimum supervision.
- Experience in Accounting or Leasing would be highly beneficial.
- Previous programming experience will stand you to good stead when analysing complex financial issues.
- Note: This is not a developer role.
- English language skills required.
- A multifaceted job with a high degree of responsibility, visibility and ownership.
- An opportunity to work with one of the fastest growing segments and products in the capital markets space with great opportunity for growth
- Strong exposure to the exciting lending space, with excellent learning opportunities.
- A broad range of professional education and personal development possibilities FIS is your final career step!
About The Company
FIS
FIS is at the heart of the commerce and financial transactions that power the world’s economy. We are passionate about helping businesses and communities thrive by advancing the way the world pays, banks and invests, serving more than 20,000 clients and more than one million merchant locations in over 130 countries. For more information about FIS, visit http://www.fisglobal.com.
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