Top Skills:
AuthorizationAutomationAzureBankingCloudComplianceCompliance AssessmentContinuous ImprovementCrisis ManagementFutureIncident ManagementItilJiraLifecycle ManagementLinuxLog AnalysisOperational RiskOracle DatabasePayment SystemPeople ManagementPosProcess OptimizationProduction SupportRegulatory AuditRegulatory ReportingRelease ManagementRoot Cause AnalysisServicenowSettlementSocSoxTransaction ProcessingUnixVendor Management
Job Summary
JOB DESCRIPTION
The Support Lead – Cards & Payments is responsible for leading a 24×7 production support operation for card acquiring payment systems built on HPS PowerCARD.
The role ensures high system availability, incident resolution, operational excellence, and continuous service improvement across cards and payments platforms.
This position acts as a key liaison between business, technology, vendors, and operations teams.
Responsibilities
Key Responsibilities:
Production Support & Operations
Required Skills & Experience
Mandatory Experience
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
JOB DESCRIPTION
The Support Lead – Cards & Payments is responsible for leading a 24×7 production support operation for card acquiring payment systems built on HPS PowerCARD.
The role ensures high system availability, incident resolution, operational excellence, and continuous service improvement across cards and payments platforms.
This position acts as a key liaison between business, technology, vendors, and operations teams.
Responsibilities
Key Responsibilities:
Production Support & Operations
- Lead and manage 24×7 L2/L3 production support for HPS PowerCARD covering acquiring, switching, authorization, clearing, and settlement.
- Ensure high availability, reliability, and performance of card and payment systems in line with SLAs.
- Own incident, problem, change, and release management processes aligned with ITIL best practices.
- Drive High severity incident management (HPIM) calls, root cause analysis (RCA), and post-incident reviews.
- Monitor system health, batch operations, EOD/EOM activities, and interfaces with multiple networks (Visa, Mastercard, Discover, Amex, etc.).
- Lead, mentor, and manage a multi-shift support team operating in 24×7 model.
- Ensure proper shift rosters, on-call coverage, skill coverage, and knowledge continuity.
- Conduct performance reviews, training plans, cross-skilling, and capability building.
- Provide functional and technical oversight for:
- Card lifecycle management Acquirer)
- Transaction processing (ATM, POS, eCommerce)
- Authorization, clearing, settlement, reconciliation
- Fraud monitoring, chargebacks, and disputes
- Support integrations with payment gateways, core banking systems, third-party processors, and regulatory reporting systems.
- Act as the primary point of contact for business stakeholders, operations, compliance, and risk teams.
- Coordinate with HPS support teams and third-party vendors for escalations, patches, and defect resolutions.
- Ensure timely communication during incidents, outages, and planned changes.
- Review and support system changes, patches, and upgrades for PowerCARD.
- Identify operational risks and implement controls, automations, and preventive solutions.
- Ensure compliance with PCI-DSS, SOC, SOX, and regulatory requirements. (Optional)
- Drive initiatives to reduce incidents, improve MTTR, and enhance system stability.
- Improve monitoring, alerts, runbooks, SOPs, and knowledge articles.
- Support automation and process optimization across support operations.
Required Skills & Experience
Mandatory Experience
- 8–12+ years of experience in Cards & Payments production support.
- Strong hands-on experience with HPS PowerCARD (Acquiring).
- Proven experience managing 24×7 support operations in a mission-critical environment.
- Solid understanding of card payment flows, transaction lifecycle, and settlement processes.
- Deep knowledge of:
- HPS Powercard Product knowledge
- ATM, POS transaction flows
- Clearing & settlement frameworks
- Experience with Unix/Linux, Oracle database, Azure, batch monitoring, and log analysis.
- Familiarity with incident management tools (ServiceNow, JIRA, ADO, etc.).
- ITIL-certified or strong ITIL process knowledge preferred.
- Strong leadership, decision-making, and crisis management skills.
- Excellent communication skills for handling senior stakeholders and regulators.
- Ability to work under pressure in a high-availability, zero-downtime environment.
- ITIL Certification
- Experience working with global card networks (Visa, Mastercard, Discover, Amex)
- Exposure to cloud or hybrid environments supporting payment platforms
- Experience with regulatory audits and compliance assessments
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
AS-ISG-DC-HLS Project Management
Zensar Technologies
linkedin
Bengaluru, Karnataka, India
12-14 years Not Disclosed
Full time
04 May 2026
Top Skills:
AuthorizationAutomationAzureBankingCloudComplianceCompliance AssessmentContinuous ImprovementCrisis ManagementFutureIncident ManagementItilJiraLifecycle ManagementLinuxLog AnalysisOperational RiskOracle DatabasePayment SystemPeople ManagementPosProcess OptimizationProduction SupportRegulatory AuditRegulatory ReportingRelease ManagementRoot Cause AnalysisServicenowSettlementSocSoxTransaction ProcessingUnixVendor Management
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Job Description
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Job Summary
JOB DESCRIPTION
The Support Lead – Cards & Payments is responsible for leading a 24×7 production support operation for card acquiring payment systems built on HPS PowerCARD.
The role ensures high system availability, incident resolution, operational excellence, and continuous service improvement across cards and payments platforms.
This position acts as a key liaison between business, technology, vendors, and operations teams.
Responsibilities
Key Responsibilities:
Production Support & Operations
Required Skills & Experience
Mandatory Experience
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
JOB DESCRIPTION
The Support Lead – Cards & Payments is responsible for leading a 24×7 production support operation for card acquiring payment systems built on HPS PowerCARD.
The role ensures high system availability, incident resolution, operational excellence, and continuous service improvement across cards and payments platforms.
This position acts as a key liaison between business, technology, vendors, and operations teams.
Responsibilities
Key Responsibilities:
Production Support & Operations
- Lead and manage 24×7 L2/L3 production support for HPS PowerCARD covering acquiring, switching, authorization, clearing, and settlement.
- Ensure high availability, reliability, and performance of card and payment systems in line with SLAs.
- Own incident, problem, change, and release management processes aligned with ITIL best practices.
- Drive High severity incident management (HPIM) calls, root cause analysis (RCA), and post-incident reviews.
- Monitor system health, batch operations, EOD/EOM activities, and interfaces with multiple networks (Visa, Mastercard, Discover, Amex, etc.).
- Lead, mentor, and manage a multi-shift support team operating in 24×7 model.
- Ensure proper shift rosters, on-call coverage, skill coverage, and knowledge continuity.
- Conduct performance reviews, training plans, cross-skilling, and capability building.
- Provide functional and technical oversight for:
- Card lifecycle management Acquirer)
- Transaction processing (ATM, POS, eCommerce)
- Authorization, clearing, settlement, reconciliation
- Fraud monitoring, chargebacks, and disputes
- Support integrations with payment gateways, core banking systems, third-party processors, and regulatory reporting systems.
- Act as the primary point of contact for business stakeholders, operations, compliance, and risk teams.
- Coordinate with HPS support teams and third-party vendors for escalations, patches, and defect resolutions.
- Ensure timely communication during incidents, outages, and planned changes.
- Review and support system changes, patches, and upgrades for PowerCARD.
- Identify operational risks and implement controls, automations, and preventive solutions.
- Ensure compliance with PCI-DSS, SOC, SOX, and regulatory requirements. (Optional)
- Drive initiatives to reduce incidents, improve MTTR, and enhance system stability.
- Improve monitoring, alerts, runbooks, SOPs, and knowledge articles.
- Support automation and process optimization across support operations.
Required Skills & Experience
Mandatory Experience
- 8–12+ years of experience in Cards & Payments production support.
- Strong hands-on experience with HPS PowerCARD (Acquiring).
- Proven experience managing 24×7 support operations in a mission-critical environment.
- Solid understanding of card payment flows, transaction lifecycle, and settlement processes.
- Deep knowledge of:
- HPS Powercard Product knowledge
- ATM, POS transaction flows
- Clearing & settlement frameworks
- Experience with Unix/Linux, Oracle database, Azure, batch monitoring, and log analysis.
- Familiarity with incident management tools (ServiceNow, JIRA, ADO, etc.).
- ITIL-certified or strong ITIL process knowledge preferred.
- Strong leadership, decision-making, and crisis management skills.
- Excellent communication skills for handling senior stakeholders and regulators.
- Ability to work under pressure in a high-availability, zero-downtime environment.
- ITIL Certification
- Experience working with global card networks (Visa, Mastercard, Discover, Amex)
- Exposure to cloud or hybrid environments supporting payment platforms
- Experience with regulatory audits and compliance assessments
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.