Role: AI/ML Engineer (PowerApp)
Experience: 6 to 12 Years
Work Mode: Remote
Job Summary
We are looking for a skilled AI/ML Engineer with strong experience in Microsoft Power Platform (Power Apps) and CRM systems, preferably within the airline or aviation domain. The ideal candidate will design, develop, and deploy intelligent solutions that enhance customer experience, optimize operations, and drive data-driven decision-making.
Key Responsibilities
- Design and implement machine learning models for predictive analytics, personalization, demand forecasting, and operational optimization in airline use cases.
- Develop and integrate AI/ML solutions with CRM platforms (e.g., Dynamics 365, Salesforce) to improve customer engagement and lifecycle management.
- Build and customize applications using Power Apps and Power Automate to streamline workflows and business processes.
- Collaborate with business stakeholders to translate airline domain requirements into scalable AI-driven solutions.
- Work with large datasets including customer, booking, loyalty, and operational data.
- Deploy and monitor ML models in production environments ensuring performance, scalability, and reliability.
- Implement data pipelines and ensure data quality, governance, and security.
- Stay updated with emerging AI/ML technologies and recommend innovations relevant to the airline industry.
Required Skills & Qualifications
- 6–12 years of experience in AI/ML engineering or data science roles.
- Strong proficiency in Python, R, or similar programming languages.
- Hands-on experience with ML frameworks such as TensorFlow, PyTorch, or Scikit-learn.
- Experience with Microsoft Power Platform (Power Apps, Power Automate).
- Solid experience with CRM systems (Dynamics 365, Salesforce, or similar).
- Strong understanding of data structures, algorithms, and software engineering principles.
- Experience with cloud platforms such as Azure, AWS, or GCP.
- Knowledge of APIs, microservices, and system integration.
- Preferred Qualifications
- Experience in the airline or aviation industry (e.g., revenue management, crew scheduling, customer experience, loyalty programs).
- Familiarity with NLP, recommendation systems, or computer vision applications.
- Experience with Azure AI/ML services and Dataverse.
- Understanding of regulatory and compliance requirements in aviation.
- Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced, collaborative environment.
- Self-driven with a passion for innovation and continuous learning.
- Nice to Have
- Experience with DevOps/MLOps practices.
- Certification in Azure AI, Power Platform, or CRM technologies.
- Exposure to real-time data processing and streaming architectures
About IGT Solutions:
IGT Solutions is a next-gen Tech Services and Customer Experience (CX) company. It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end transformation journeys for global majors across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions' service offerings include data & analytics, digital transformation, systems integration, platform solutions, AI/ML, and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
12-14 years96
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Job Description
Download ResumeRole: AI/ML Engineer (PowerApp)
Experience: 6 to 12 Years
Work Mode: Remote
Job Summary
We are looking for a skilled AI/ML Engineer with strong experience in Microsoft Power Platform (Power Apps) and CRM systems, preferably within the airline or aviation domain. The ideal candidate will design, develop, and deploy intelligent solutions that enhance customer experience, optimize operations, and drive data-driven decision-making.
Key Responsibilities
- Design and implement machine learning models for predictive analytics, personalization, demand forecasting, and operational optimization in airline use cases.
- Develop and integrate AI/ML solutions with CRM platforms (e.g., Dynamics 365, Salesforce) to improve customer engagement and lifecycle management.
- Build and customize applications using Power Apps and Power Automate to streamline workflows and business processes.
- Collaborate with business stakeholders to translate airline domain requirements into scalable AI-driven solutions.
- Work with large datasets including customer, booking, loyalty, and operational data.
- Deploy and monitor ML models in production environments ensuring performance, scalability, and reliability.
- Implement data pipelines and ensure data quality, governance, and security.
- Stay updated with emerging AI/ML technologies and recommend innovations relevant to the airline industry.
Required Skills & Qualifications
- 6–12 years of experience in AI/ML engineering or data science roles.
- Strong proficiency in Python, R, or similar programming languages.
- Hands-on experience with ML frameworks such as TensorFlow, PyTorch, or Scikit-learn.
- Experience with Microsoft Power Platform (Power Apps, Power Automate).
- Solid experience with CRM systems (Dynamics 365, Salesforce, or similar).
- Strong understanding of data structures, algorithms, and software engineering principles.
- Experience with cloud platforms such as Azure, AWS, or GCP.
- Knowledge of APIs, microservices, and system integration.
- Preferred Qualifications
- Experience in the airline or aviation industry (e.g., revenue management, crew scheduling, customer experience, loyalty programs).
- Familiarity with NLP, recommendation systems, or computer vision applications.
- Experience with Azure AI/ML services and Dataverse.
- Understanding of regulatory and compliance requirements in aviation.
- Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced, collaborative environment.
- Self-driven with a passion for innovation and continuous learning.
- Nice to Have
- Experience with DevOps/MLOps practices.
- Certification in Azure AI, Power Platform, or CRM technologies.
- Exposure to real-time data processing and streaming architectures
About IGT Solutions:
IGT Solutions is a next-gen Tech Services and Customer Experience (CX) company. It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end transformation journeys for global majors across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions' service offerings include data & analytics, digital transformation, systems integration, platform solutions, AI/ML, and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.