Primary Duties & Responsibilities:

• Provide system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware
• Verify and approve plans for database upgrades; recommend adding new structures or elements
• Enable use of data access tools and techniques to facilitate information access by business users
• Verify and approve plans for scheduled background logs, recovery backups, and coordinate with stakeholders for deployment
• Improve procedures for accessing, maintaining, and populating databases, creating backups, managing access controls, and managing version upgrades
• Act as a senior Systems Administrator for enterprise applications by addressing system problems and enhancing system functionality based on stakeholder feedback
• Provide expertise and day-to-day end user support for CRM applications across all organizational levels
• Evaluate improvement recommendations and prioritize changes/enhancements for improved system availability, reliability, and performance
• Recommend and deploy structural changes to the operating environment in collaboration with Infrastructure, Information Security, and vendor teams
• Release public area documentation and manage key information such as build/release procedures, dependencies, and notification lists
• Work with application, system vendor, infrastructure, and IT solutions teams to assess operating environment requirements and ensure documentation
• Assist in defining operating environment requirements, test cases, and action plans for new installations or migrations
• Participate in Change Advisory Board (CAB) meetings as an acting member
• Create and refine reports, dashboards, and processes to monitor data quality and integrity; assist users and stakeholders with analytics and report management
• Develop and maintain training materials, coordinate new user and ongoing training sessions, and conduct trainings
• Partner with stakeholders (HR, Payroll, Finance, Audit, Benefits, Legal, associates, vendors) to determine strategic needs, define functional/technical specifications, troubleshoot issues, and implement initiatives
• Utilize complex reporting tools to develop, document, and monitor cross-process data integration points and facilitate resolution of misalignment across process areas

Educational Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline

Work Experience:

• Minimum 7 years of Oracle database experience
• Experience with Oracle RAC installation and support
• Knowledge of Oracle GoldenGate (preferred)
• Skilled in defining system architecture and project objectives
• Strong leadership and organizational skills
• Effective oral and written communication, problem-solving, and relationship-building skills

Preferred Certifications:

• Oracle DBA Certification

Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Impact and Influencing
• Interpersonal Communication
• Multitasking
• Problem Solving
• Time Management

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support (Software & Hardware Installation, Troubleshooting)
• Software Validation
• Systems Integration
• IT Regulatory Compliance (SOX Compliance)

Tools Knowledge:

• Software Configuration Management Tools: Ansible, Puppet
• Citrix technologies: XenDesktop, XenApp, XenServer
• Operating Systems & Servers: Windows, Linux, Citrix, IBM, Oracle, SQL
• ERP Systems: Sage, ASW, SAP
• Software: Case Management System, HRIS, Kronos, PHS Health and Safety System
• Java Frameworks: JDBC, Spring, ORM, JPA, JEE, JMS, Gradle, OOP
• Microsoft Office Suite
• RDBMS Software
• CRM Systems: Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols: DNS, HTTP, LDAP, SMTP, Easy DNS, No IP