Job Summary:
We are seeking a dynamic and experienced Account Manager to lead and manage client relationships in the US debt collections domain, with a strong background in process transitions. The ideal candidate will have a proven track record in managing end-to-end collections operations, driving performance, and ensuring seamless transitions of new business processes. A valid US visa is mandatory for this role due to potential client visits and transition activities.
Key Responsibilities:
- Manage client relationships and act as the primary point of contact for all operational and strategic matters. • Oversee day-to-day operations of the debt collections process, ensuring SLAs and KPIs are consistently met. • Lead and execute transition projects, including due diligence, knowledge transfer, and stabilization phases. • Collaborate with cross-functional teams (Operations, Quality, Training, Compliance) to ensure smooth onboarding of new processes. • Analyze performance metrics and provide actionable insights to improve collections efficiency and effectiveness. • Ensure compliance with regulatory requirements and client-specific guidelines. • Conduct regular business reviews with clients and internal stakeholders. • Travel to client locations (primarily in the US) as required for transitions and relationship management.
Required Qualifications:
• Bachelors degree mandate
• 10+ years of experience in debt collections, with at least 5 years in a client-facing account management role.
- Hands-on experience in transition management – preferably in a BPO or shared services environment.
- Strong understanding of US collections laws and compliance standards (FDCPA, TCPA, etc.).
• Excellent communication, negotiation, and stakeholder management skills.
- Proficiency in MS Office and reporting tools.
- Valid US Visa is mandatory. Preferred Qualifications:
- Experience working with US-based clients in the collections industry.
• PMP or Six Sigma certification is a plus. • Exposure to digital collections tools and automation technologies.
10-20 years96
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Job Description
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Job Summary:
We are seeking a dynamic and experienced Account Manager to lead and manage client relationships in the US debt collections domain, with a strong background in process transitions. The ideal candidate will have a proven track record in managing end-to-end collections operations, driving performance, and ensuring seamless transitions of new business processes. A valid US visa is mandatory for this role due to potential client visits and transition activities.
Key Responsibilities:
- Manage client relationships and act as the primary point of contact for all operational and strategic matters. • Oversee day-to-day operations of the debt collections process, ensuring SLAs and KPIs are consistently met. • Lead and execute transition projects, including due diligence, knowledge transfer, and stabilization phases. • Collaborate with cross-functional teams (Operations, Quality, Training, Compliance) to ensure smooth onboarding of new processes. • Analyze performance metrics and provide actionable insights to improve collections efficiency and effectiveness. • Ensure compliance with regulatory requirements and client-specific guidelines. • Conduct regular business reviews with clients and internal stakeholders. • Travel to client locations (primarily in the US) as required for transitions and relationship management.
Required Qualifications:
• Bachelors degree mandate
• 10+ years of experience in debt collections, with at least 5 years in a client-facing account management role.
- Hands-on experience in transition management – preferably in a BPO or shared services environment.
- Strong understanding of US collections laws and compliance standards (FDCPA, TCPA, etc.).
• Excellent communication, negotiation, and stakeholder management skills.
- Proficiency in MS Office and reporting tools.
- Valid US Visa is mandatory. Preferred Qualifications:
- Experience working with US-based clients in the collections industry.
• PMP or Six Sigma certification is a plus. • Exposure to digital collections tools and automation technologies.